The Front Desk Receptionist serves as the primary point of contact for visitors, clients, and employees. This role manages front-office operations, handles incoming calls, coordinates internal administrative workflows, and maintains building entry compliance.

Key Responsibilities

Visitor Management: Greet visitors, verify identification, issue visitor passes, and notify relevant departments/hosts upon arrival.

Call Handling: Answer, screen, and route incoming queries via central PBX lines or redirect to relevant back-office departments (e.g., Claims, Operations, HR).

Mail & Couriers: Receive, log, and distribute incoming documents, insurance policy paperwork, and internal physical correspondence.

Facility Coordination: Manage conference room schedules, coordinate with housekeeping for front-desk cleanliness, and monitor basic office supplies.

Administrative Support: Assist administrative and HR teams with basic data entry, vendor coordination, and maintaining physical/digital registers.